Course Overview
For creating new customers and to keep customer coming back to you, excellence in customer services is very important. Customer Service includes overall activities an organization undertakes in order to meet customer demands and making a customer completely satisfied through offered services. The ultimate ambition of excellence in services quality is to create brand loyal customers. Dedicated customers are created by offering personalized services. Likewise one unsatisfied customer will spoil the brand image wherever that customer will go. The core purpose of this training is to highlight the criticalties of customer services to the training participants and to prepare them with state of the art tools and techniques necessary for superior customer services.
Course Outline
- Core concepts practiced in services sector for customized customer service
- Importance of offering value added services while serving the customer
- Ensuring greatness in Service Quality
- Exposure of multiple types of customer behavior
- Making an unsatisfied customer satisfied through superior customer service quality
Who Should Attend?
All Business Organizations:
- Business Development and Customer Services Professionals
- Branch Manager
- Operation Managers
- Customer Services Officers
- Anyone in an organization dealing with customers